Professional Learning Terms and Conditions
On enrolment of professional learning courses and sessions with Raising Literacy Australia, participant/s are required to read the following terms and conditions. On ticking the term and conditions box on the enrolment form, participant/s indicate that they agree and will adhere to the terms and conditions stated below.
Enrolling in a course / Professional learning session/s
•Course enrolments close 7 calendar days prior to the session start date and time.
•At the time of enrolment, payer details (of the person responsible for payment of invoice/s) must be provided.
The following details are required:
»organisation name and contact details
»full name of payer responsible for payment of invoice
•Invoices for each enrolled session are issued following completion of the enrolment form.
*Note: Payer details are mandatory and if not provided, enrolment will not be confirmed.
Payment of invoice/s
•Invoices must be paid in full and received within the time frame specified on the invoice and/or 7 days prior to the start date and time of the enrolled session/s.
•On receipt of payment, enrolled participant/s will receive:
»a confirmation email with session details, with online link to access the session.
»educator toolkit/s or supporting resources to the nominated delivery address (these items are only included for selected course. For more information,
refer to https://raisingliteracy.org.au/professional-learning
•A participant with an outstanding invoice will not be accepted into the session/s.
•If an invoice becomes 7 days overdue, an automated reminder for immediate payment
will be emailed.
•If a second reminder is sent for the outstanding invoice, Raising Literacy Australia will issue an administration fee of $25.00 and reserves the right to refer your account to a debt collection agency/or law firm.
•If an overdue account is referred to a debt collection agency and/or law firm, the nominated organisation will be liable for all costs incurred including legal demand costs.
Attending a session/s
•7 days prior to attending a session, the participant should confirm:
»the nominated organisation has paid in full for their enrolled session.
» the access link to the online session has been received. 24 hours prior to the start date,
a reminder of the session details will be sent.
• Participant/s must:
»use professional, respectful and inclusive language at all times.
» situate themselves in a suitable space so the background shown on camera is professional, respectful and appropriate.
» where possible and appropriate have their camera and audio turned on to maximise the full learning experience.
» refrain from sharing confidential information about their organisation.
•In the event a participant’s behaviour is deemed unprofessional, disrespectful or offensive by the facilitator:
» the participant will be removed from the session.
» Raising Literacy Australia will inform the nominated organisation in writing, of the participants behaviour.
• Failure of attendance to a session without prior communication, will result in a cancellation of the booking with no refund or ability to reschedule.
Cancelling a session/s
• If a participant notifies Raising Literacy Australia to cancel a session:
» they can opt to reschedule or transfer their booking (see rescheduling/transferring a session).
• If Raising Literacy Australia cancels a session (and does not offer a re-scheduled date):
» All participants will be notified by email.
» A full refund will be issued within 14 business days of the session/s being cancelled.
Rescheduling / Transferring session/s
•If a participant advises they are unable to attend their enrolled session/s, they can:
» re-schedule to an alternative session/s at a later date within the same calendar year.
» transfer their booking to another person within their organisation, within the same calendar year, providing the invoice is paid and received in full.
•if a participant/s is unable to attend a session that they have re-scheduled, this booking will expire, and no refund will apply.
• If Raising Literacy Australia reschedules the session:
» all participants will be notified by email.
» alternative session dates will be offered or the option of a full refund to the nominated organisation within 14 business days.
For further clarification on our terms and conditions, please email: firstname.lastname@example.org